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What areas do you cover?
Areas covered are listed below, however if your area is not listed please contact us and we may be able to help. Areas: East Yorkshire South Yorkshire North Yorkshire West Yorkshire Lincolnshire DETAILED LIST OF AREAS COVERED
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How long has MCS been in business?
MCS has been in business for over 40 years and is now in it's 3rd generation of being family owned & run.
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I Have a Water Leak, What Should I Do?
If you find a water leak and your worried about it damaging your property, the first thing to do is isolate your water at the stop tap. This is normally located either under the kitchen/utility room sink, or under a metal cover at the front of a property. It can be difficult to find and turn off the water supply in an emergency, we recommend finding the stop tap and checking it works before you need to turn it off urgently. If you have a water leak and need a repair, call us on 01482 853355
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My Ideal Logic Boiler Is Making A High Pitched Noise, Should I Be Concerned?
There is a known issue with the Ideal Logic boiler range. This relates to debris on the injector and or a fault with the gas valve which can cause the boiler to make a high pitched whistling or 'trumpeting' noise. If your boiler is making this noise, give us a call on 01482 853355 and we will be happy to assist, alternatively book a boiler repair on the link below and we will be happy to assist.
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I think my boiler condensate pipe is frozen, what should I do?
During prolonged periods of cold weather, it is possible for the (normally) white pipe leading from your boiler to an external drain to freeze. The first sign of this is normally the boiler stopping working and presenting a fault code of EA (if Worcester) or L2 (if Ideal). Other symptoms include the boiler making a gurgling/bubbling noise. If you suspect the condensate pipe is frozen, we do not recommend pouring boiling water on the pipe as this could be dangerous or might damage the pipework. Instead, pour warm water on the pipe if it is easily and safely accessible. If this fails, call us on 01482 853355 and we will be happy to assist.
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My boiler has broken down and is displaying a fault code, what should I do?
If your boiler has an error message, make sure to note it down before you reset the boiler. The error code can be crucial information for an engineer to get to the bottom of what stopped the boiler from working. In general the fault code will be a simple two character reference such as 'F2' or 'EA'. Some more advance boilers will give a brief description of the fault. You may be able to look in your boilers installation manual and check what the fault code relates to, this can generally be found in the back section of the large instruction book supplied with your boiler. We do not recommend taking the boiler front cover off to have a look, this can disturb safety critical seals and make your boiler potentially unsafe. If your error code refers to low pressure, you will need to top the system pressure up via the filling loop.
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Does My Care Plan Include A Boiler Service?
The following care plans include one boiler service per contracted year: Triplecare, Heatcare, Boilercare, Landlord Care, Warranty Care.
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Do you cover all types of boiler?
Our engineers are qualified to work on natural gas, oil, LPG & electric boilers of any brand. We also now offer dedicated care plans for clients with air source heat pumps.
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Can I Sign Up With an Existing Fault / Problem with my System or Boiler?
Yes you can still sign up even if your system or boiler has a pre existing fault. We currently have an offer on which allows for £35.00 of parts and up to 2 hours of labour to get your boiler repaired (when you sign up to a care plan at the same time) Once the offer ends, we will still be able to take you on to a care plan however we would exclude existing faults should they exist.
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Do you provide a 24/7 callout service?
Yes we do, all calls are triaged and attended to in order of urgency. For example, if you have a major water leak then the job is immediately sent to an on call engineer (even at 3AM). We do ask clients to call during normal business hours for non urgent issues such as dripping taps.
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Do you provide cover for rented properties?
Yes we can cover rental properties, we have a specific plan for rental properties.
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How do I sign up for a care cover plan?
You can sign up to an MCS care plan by visiting our shop OR calling us on 01482 853355 (mon-fri 6:00AM-6:00PM
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How old can my system/boiler be?
We currently have boilers that are over 35 years old on our care plans. Whilst many companies will only cover up to 10-15 year old boilers, we believe that with the right maintenance a boiler can last for 20-30 years or more. We also apply this criteria to your homes heating system meaning that you can have cover on systems of any age as long as they are in a fair condition. If you're unsure about the condition of your system, why not get booked in for a consultation. We come to your home to appraise the system and make sure it's both working correctly and suitable for enrolment to one of our care plan's.
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How Long Does It Take To Replace A Boiler?
Each installation is different, however in general to replace a boiler like for like takes 1 to 1.5 days. It's better not to rush installation to ensure the system is flushed thoroughly.
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How do I arrange a boiler Installation?
All installations are different, we visit each job to provide a tailored quotation, this gives us time to understand the requirements of each client. Use the booking tool below to arrange a FREE quotation.
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What happens during a boiler service?
Each boiler is slightly different, the servicing requirements can vary between manufacturers. In general the boiler is stripped down, cleaned if required, checked for leaks/damage. We also conduct emissions checks, clean the system filters if present and provide you with advice regarding efficiency or safety if required.
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Do you have a care plan for rental properties?
Yes, our Landlord Care is perfect for rental properties and includes your annual certification.
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What does a gas safety inspection involve?
During a gas safety inspection we carry out a number of checks, these include: Carrying out visual safety checks on all gas appliances in the property. Servicing the gas boiler or water heater. Checking the flue gas emissions to make sure they are correct/safe. Looking at the installations compliance with gas regulations. Checks on the safe operation of the system and any safety devices. Testing of the carbon monoxide alarms, checking if they are in date. Issuing warning notices for any safety related faults with the gas supply system or appliances. Cleaning the heating system filter (if present) Issuing a CP12 gas safety certificate for compliance with regulations.
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Are Carbon Monoxide alarms now mandatory?
Yes, a recent regulation change means that all rental properties should have carbon monoxide alarms and smoke alarms installed. See here for more info: Smoke and Carbon Monoxide Detector Requirements | NRLA We are able to install alarms for landlords during our visits, please let us know in advance should you wish to have new alarms installed.
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Who arranges access?
We generally work directly with tenants to arrange access to the property. If the property is unoccupied we request keys be sent to us and we can carry out the certification prior to the new tenants arrival.
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How long does it take to install air conditioning?
Installation time varies depending on the type of system you require. The average small system (one indoor unit) will normally take a day to a day and a half to install. Larger systems can take longer due to additional pipework and electrical works required. When we give a quotation for installation, your surveyor will give an indication as to the amount of time installation should take. During installation, our engineers are happy to give updates as we go to advise on the estimated completion of your installation.
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Can air conditioning be used year round?
Yes - modern air conditioning systems are able to be used to heat and cool your home during all seasons. In fact heating your home with an air to air heat pump (air conditioner) can be an extremely economical way to do so.
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Is regular maintenance required for air conditioning systems?
Air conditioning systems often become a 'must have' feature of a home once installed, particularly during the summer months. The increased comfort AC brings to the home means should you be unlucky to have a system fail during a warm period, it can be especially uncomfortable as the comfort level of your home may drop. Whilst it is not mandatory to have your system annually serviced, we do recommend your system is checked periodically. These checks often pick up potential issues before they arise and if done before the warmer months, can reduce down time when you need the system most.
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My Ideal Logic is displaying L2 fault code
The Ideal Logic L2 fault code appears normally when your boiler fails to ignite gas. If this code has occured during a particuarly cold spell, your condensate pipe could be frozen, to check this reset your boiler and there will normally be a gurgling bubbling sound. To defrost your condensate pipe safely, pour warm (not boiling) water over the condensate pipe outside. We also recommend checking that you have got gas coming into the house by checking your gas hob or gas fireplace is working (if you have one). If you have another gas appliance that is working normally, we advise resetting the boiler to see if this clears the fault. Please make sure to note down the fault code for your attending engineer. If the fault persists, call us to book a visit on 0800 6800 894 Disclaimer - Do not attempt to repair a boiler yourself unless you are Gas Safe or OFTEC registered, we accept no liability for damage or loss resulting from advice given herein.
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My Ideal Logic Boiler is showing the L1 fault code
The L1 fault code appears normally when your boiler has overheated. This can happen for a number of reasons including component failures, blockages or air in your heating system. Check the pressure in your boiler and reset the appliance, if the fault persists, call us to book a visit on 0800 6800 894 Disclaimer - Do not attempt to repair a boiler yourself unless you are Gas Safe or OFTEC registered, we accept no liability for damage or loss resulting from advice given herein.
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My Ideal Logic Boiler is showing the L4 Fault
The L4 fault code is related to the temperature in your boiler possibly due to flow through the boiler. Please make sure to note down the fault code for your attending engineer. Reset the boiler and see if the heat starts to come through. If the fault persists, call us to book a visit on 0800 6800 894 Disclaimer - Do not attempt to repair a boiler yourself unless you are Gas Safe or OFTEC registered, we accept no liability for damage or loss resulting from advice given herein.
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My Ideal Logic boiler has LN fault code
The LN fault code on an Ideal Logic boiler means the boiler has lost its flame. We recommend checking that you have got gas coming into the house by checking your gas hob or gas fireplace is working (if you have one). If you have another gas appliance that is working normally, we advise resetting the boiler to see if this clears the fault. If your gas hob or gas fireplace are not working, you may have no gas supply to the property and advise to check your gas supply is actively supplying to your property. Please make sure to note down the fault code for your attending engineer. If the fault persists, call us to book a visit on 0800 6800 894 Disclaimer - Do not attempt to repair a boiler yourself unless you are Gas Safe or OFTEC registered, we accept no liability for damage or loss resulting from advice given herein.
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My Ideal Logic is displaying the LC fault code
The LC fault is caused by repeated attempts to reset the boiler. If you are unsure what the cause of the problem might be, call us to book a visit on 0800 6800 894 Disclaimer - Do not attempt to repair a boiler yourself unless you are Gas Safe or OFTEC registered, we accept no liability for damage or loss resulting from advice given herein.
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My Ideal Logic boiler displays L6 fault code
The L6 fault code is caused by the boiler not being able to maintain operation due to a flame error. Please make sure to note down the fault code for your attending engineer. Reset the boiler and see if the heat starts to come through. If the fault persists, call us to book a visit on 0800 6800 894 Disclaimer - Do not attempt to repair a boiler yourself unless you are Gas Safe or OFTEC registered, we accept no liability for damage or loss resulting from advice given herein.
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My Ideal Logic boiler is displaying the L5 fault code
The L5 fault code is related to the temperature in your boiler possibly due a possible lack of return water to the boiler. Please make sure to note down the fault code for your attending engineer. Reset the boiler and see if the heat starts to come through. If the fault persists, call us to book a visit on 0800 6800 894 Disclaimer - Do not attempt to repair a boiler yourself unless you are Gas Safe or OFTEC registered, we accept no liability for damage or loss resulting from advice given herein.
